Tool to help you connect to your customers

In my last post i reviewed some training I had been on, I was rather impressed, one of the key features of the training in my opinion was that it got you out of the IT world and actually prompted you to speak to the "business".


I have been pointed in the direction of BSM-NOW.com who are offering a free trial version of their web tool.


I have not used this tool in anger, but I would point ITIL and ITSM folks in it's direction, it seems interesting, let me know what you think.


Here is a video that helps explain what the site is all about: http://bsm-now.com/videos/


I love the tact that proven methodoligies are being used, give it a try!


Again I should note that this is NOT a sponsored link, it's just a site that I think has some interesting features my readers will be interested in.