More comments to my Previous post

I do not think the "Helpdesk" or ITSM tool space lacks innovation, but it is hard for smaller organisations to compete with the large vendors.

The speed at which they gobble up the niche players to add to their offerings is making entry into the market hard.

I have hopes that the CMDBf standard may actually allow more niche tools to compete on a level playing field, we shall see.

Every year though when I go to conferences I see new software offerings that I had not previously heard of, I think the market is working fine and innovation seems to be alive and well, whether having a "standard" like ITIL to work from has helped these tool creators, or hindered their creativity I cannot answer.



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Compatible

Response to Service Sphere's blog entry

ITIL compatible is a fairly general description, ITIL certified, either Pink or other is pretty much standard for any "helpdesk" software, if you were writing helpdesk software why wouldn't you?

However I would question how hard it is to be compatible, most of the big vendors' software is so flexible you could customize it into anything.



I too have seen great (and well loved) software leave the forefront, but I don't think that was due to the ITIL Borg, but rather the (big 4 vendor) empire striking back.




PS yes I know that last movie reference was a stretch :)



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