Monday, 10 August 2009

Response to Service Sphere's blog entry

ITIL compatible is a fairly general description, ITIL certified, either Pink or other is pretty much standard for any "helpdesk" software, if you were writing helpdesk software why wouldn't you?

However I would question how hard it is to be compatible, most of the big vendors' software is so flexible you could customize it into anything.

I too have seen great (and well loved) software leave the forefront, but I don't think that was due to the ITIL Borg, but rather the (big 4 vendor) empire striking back.

PS yes I know that last movie reference was a stretch :)