More comments to my Previous post

I do not think the "Helpdesk" or ITSM tool space lacks innovation, but it is hard for smaller organisations to compete with the large vendors.

The speed at which they gobble up the niche players to add to their offerings is making entry into the market hard.

I have hopes that the CMDBf standard may actually allow more niche tools to compete on a level playing field, we shall see.

Every year though when I go to conferences I see new software offerings that I had not previously heard of, I think the market is working fine and innovation seems to be alive and well, whether having a "standard" like ITIL to work from has helped these tool creators, or hindered their creativity I cannot answer.