Tuesday, 11 August 2009

A nice post here on IT and LEAN.

I have a few comments around LEAN and ITSM, I think they will take a full post... however as a taster:

I think that LEAN as espoused by Chris Curran in his post is a useful tool and becoming a LEAN organisation is something I can understand having benefits, but here is my question:

Shouldn't ITIL already be LEAN? if these really are the "best practices" shouldn't that encompass organisations that have gone LEAN?

I understand LEAN is a culture not a bunch of tools, ITSM should be to a certain extent too, do we really need to LEAN our ITIL?



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